Shipping policy

Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. There may be potential shipping delays during holiday seasons due to high volume of orders or postal service problems that are outside of our control. 

Domestic Shipping Rates and Estimates

We offer $10 flat rate shipping to the US for small or medium sized items, and a $19.90 flat rate for larger or oversized items. 

Shipping option	Estimated delivery time	Price
Ground Shipping	7 to 10 business days	$10 or $19.90
Local Pickup	2 to 5 business days	FREE
Local Delivery	5 to 7 business days	$0-15 based on location

Local delivery 

Free local pickup and delivery is available for orders within the Saint Johns area (zip code 32092). For orders outside of this local area but within Northeast FL, we charge between $5-15 for delivery.

We will contact you via email or phone number you provided at checkout to confirm delivery details.  

Pickup

You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.

We will contact you via email or phone number you provided at checkout to confirm pickup location and details. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping on a case-by-case basis. Please contact us at paintedpalletstudio@hotmail.com for more information. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Painted Pallet Studio is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at paintedpalletstudio@hotmail.com with your name and order details, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. Boxes at this time. 

Refunds, returns, and exchanges

Due to the nature of our business and personalization; we are unable to offer a refund. Cancellation of private parties must be made 1 week in advance of the scheduled event as materials are custom cut for each party. If a participant cancels with the host/hostess within 48 hours of the class, they will receive credit towards a future party or purchases (including custom orders) from our website. 

View our full cancellation & return policy here: return policy

In the event that your order arrives damaged in any way, please email us as soon as possible at paintedpalletstudio@hotmail.com with your order details and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at paintedpalletstudio@hotmail.com.